Operations Coordinator Jobs in Dubai UAE

Operations Coordinator (Front Desk) Job in Dubai UAE

Company          : DHL

Location           : Dubai, UAE

Timing               : Full time



  • Act as primary contact for allocated Customers & liaise directly on operational matters for the allocated accounts
  • Accepts orders (Customers / Network Station) and executes various functions and procedures of documentation as per agreed SLA
  • Maintain Customer focus on all times, take ownership on Customer queries, complaints and proactively follow up all through the resolution.
  • Inform customers and channel partners in a proactive manner about exceptions, shipment status, and interim incident resolution updates.
  • Determine whether the cargo’s features necessitate special handling and regulatory compliance for shipments.
  • Maintain the profitability of every shipment by concentrating on providing the necessary level of service.
  • Review operational procedures often with carriers to make sure best practices are followed.
  • Establish strong bonds with clients, vendors, and channel partners (such as port authorities, carriers, and internal and external stakeholders).
  • Assure ongoing development in the operations sector and exchange best practices.
  • To ensure smooth corporate operations, adhere to standard operating procedures.



  • Up to three years of Experience in Freight & Logistics (Preferably on Operations & Customer service)
  • Diploma or Graduate in any discipline (Preferably supply chain)
  • Communication Skills.
  • MS Office (Word, Excel & Outlook) proficiency
  • Knowledge on carriers and routes
  • Problem-solving abilities


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