Mall Manager Job in Dubai UAE

Mall Manager Job in Dubai UAE

Company          : Landmark Group

Location           : Dubai, UAE

Timing               : Full time



  • To support the overall strategic management of the Mall by establishing effective working relationships: in particular, Housekeeping, Security, Engineering, Marketing and Leasing.
  • Conduct routine inspections of all areas of the Mall.
  • Coordinate with Housekeeping, Maintenance and the Security departments to ensure that both the Front of House (FOH) & Back of House (BOH) area of the Mall are safe and clean for Customers, Tenants and team members.
  • Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
  • Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
  • Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
  • Make sure that all areas have the right teams deployed in accordance with the business levels appropriate at any given time.
  •  Take part in the formulation of policies, operational procedures, and departmental strategies.
  •  To guarantee that the Engineering team maintains the highest possible degree of technological efficiency while operating within all organizational and legal guidelines.
  •  Assures that repairs are documented and completed as soon as feasible with the least amount of disturbance to customers or tenants.
  • Oversee the work processes, plan approvals, and tenant fit-out procedures.
  • Help the leasing staff find tenants for any available spaces in the mall as well as shops, kiosks, and ATMs.


  • Related Bachelor’s degree or an education / experience combination in the areas of marketing, business administration, real estate (leasing), property management, retail management.
  • MECSC/ICSC Mall Management training/designations is desirable.
  • Minimum of 7-10 years of experience in Shopping Malls/Property Management/Retail
  • Strong fiscal management and proven abilities in preparing budgets and meeting required targets / deadlines.
  • Possess superior communication and interpersonal skills with a high degree of human relations skills.
  • Strong organization and conflict management skills.
  • Proven leadership and people management are critical for this role.
  • Excellent negotiation and client relationship skills.


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