Company : talabat
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Manage day to day vendor operations tasks and keep ownership of supporting back office tools while delivering on agreed KPIs
- Define and execute steps to achieve performance improvement, managing the work-flow in a end to end manner
- Improve vendor training quality, introduce new training modules
- arranging, allocating, and conducting technical assistance, troubleshooting, and training with restaurant partners
- Working with the department manager to create action plans to address areas that require improvement
- Collaborate with national sales and regional logistics teams on initiatives and projects that advance vendor operations.
- KPI and performance SLA reporting and tracking
- Oversee major projects through complete project management to enhance operations in the areas of performance and vendor onboarding.
- Use the relevant back office tools directly, and adapt as needed to meet business requirements.
- Oversee a group of coordinators for operations and make sure the onboarding and operations departments produce the best results possible.
QUALIFICATION AND EXPERIENCE
- Bachelor’s Degree is mandatory
- 3-4 years’ experience in operations or logistics. food/grocery tech industry
REQUIREMENTS
- Strong communication skills, both written and verbal
- Experience in dealing with cross-cultural team members and cross-functional teams
- G-suite and MS Office suite skills and Data Interpretation Skills
- Ability to deal with ambiguity, work under pressure, and handle stress
- A motivated team player and supports Vendor operation function overall objectives by going the extra mile
- Knowledgeable in operations and performance-related tasks
- 3-4 years’ experience in operations or logistics. food/grocery tech industry
- The ability to quickly adapt to new environment and systems
- A team player who can work in a fast-paced environment with a make-it-happen attitude
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