IT Support Associate Job in Dubai UAE

IT Support Associate Job in Dubai UAE

Company          : APCO worldwide

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
  • Perform hands on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms and peripherals or other technologies as required.
  • Engage service providers and vendors in logging support or service tickets as required or assigned.
  • Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
  • Other responsibilities as assigned.

 

QUALIFICATION AND EXPERIENCE

  • BA/BS or Technical degree in Information Technology related field is highly desirable
  • COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE) or JAMF certification highly desirable.

 

REQURIEMENTS

  • 1-2 years of relevant experience, ideally with a professional services firm.
  • Experience in Tier 3 or Tier 2 helpdesk support
  • Supporting PC and Mac hardware, peripherals and networking technologies.
  • Hardware and software troubleshooting techniques, tools and utilities
  • Windows, MacOS, IOS and their cloud management platforms e.g. InTune
  • Experience with managing MacOS and IOS devices with JAMF Pro.
  • Office365 or other business productivity
  • suite administration experience
  • Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
  • Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner

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