Helpdesk Team Leader Job in Dubai UAE

Helpdesk Team Leader Job in Dubai UAE

Company          : SERCO

Location           : Dubai, UAE

Timing               : Full time



  • Ensure an effective and polite helpdesk service is delivered.
  • Monitor operational issues and manage working procedures to optimize the staff allocation whilst ensuring response to situations as stated in the service level agreements.
  • Call handling – recording relevant information liaising with internal staff colleagues.
  • Responsible for emergency and alarm calls, as per agreed policies and protocols are carried out.
  • Issue work instructions.
  • Ensure all staffs are trained as required.
  • Oversee and screen work finished by group to guarantee that presentation levels and administration necessities are kept up with
  • Embrace other impromptu as endorsed by supervisor and inside extent of ability and capacity.
  • When to look for counsel from administrator with ordinary reports on action/occurrences.
  • Guarantee all records are kept precisely and fortuitously.
  • Arranging and management of work turn and allotment of staff
  • To report any Wellbeing and Security risks around site according to techniques.
  • Contribute/plan yearly examinations
  • Embrace some other obligations suitable to the grade.



  •  Use of Switchboard and Helpdesk communication and recording systems
  •  Good Knowledge of English Language
  •  Knowledge of Arabic, Hindi, or Urdu languages
  •  Must have previous experience in supervisory role.
  •  Use of monitoring systems/ CAFM
  •  Must have managed a team
  •  Previous experience and knowledge of supervisory practices and procedures.


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