Helpdesk Operator Job in UAE

Helpdesk Operator Job in UAE

Company          : Serco

Location           : Abu Dhabi, UAE

Timing               : Full time



  • Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards
  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties
  • Answer calls within the agreed KPI (Key Performance Indicator) and fast and efficient handling of queries with clients
  • Record inhabitant/Client and framework shortcoming demands on the CAFM framework precisely
  • Allot, create and plan work cards for professionals and building supervisors
  • Correspondence with site the board and staff connecting with calls/messages got.



  • Minimum two (2) years’ experience in office environment using keyboard skills
  • Excellent Phone Manner
  • Excellent Customer Handling skills
  • Excellent Email Handling Skills
  • Excellent data entry skills
  • Well-developed customer service skills
  • English spoken and written is essential
  • Arabic is preferred but not essential


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