Helpdesk Operator Job in UAE
Company : Serco
Location : Abu Dhabi, UAE
Timing : Full time
JOB DESCRIPTION
- Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards
- Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties
- Answer calls within the agreed KPI (Key Performance Indicator) and fast and efficient handling of queries with clients
- Record inhabitant/Client and framework shortcoming demands on the CAFM framework precisely
- Allot, create and plan work cards for professionals and building supervisors
- Correspondence with site the board and staff connecting with calls/messages got.
REQURIEMENTS
- Minimum two (2) years’ experience in office environment using keyboard skills
- Excellent Phone Manner
- Excellent Customer Handling skills
- Excellent Email Handling Skills
- Excellent data entry skills
- Well-developed customer service skills
- English spoken and written is essential
- Arabic is preferred but not essential