Helpdesk Operator Job in UAE

Helpdesk Operator Job in UAE

Company          : Serco

Location           : Abu Dhabi, UAE

Timing               : Full time



  • Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards
  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties
  • Respond to calls within the predetermined KPI (Key Performance Indicator) and handle client inquiries quickly and effectively.
  • Accurately enter tenant/client and system fault requests into the CAFM system.
  • Assign, create, and plan technicians’ and building managers’ job cards.
  • correspondence with personnel and site management regarding calls and emails received.



  • Minimum two (2) years’ experience in office environment using keyboard skills
  • Excellent Phone Manner
  • Excellent Customer Handling skills
  • Excellent Email Handling Skills
  • Excellent data entry skills
  • Well-developed customer service skills
  • English spoken and written is essential
  • Arabic is preferred but not essential
  • Knowledge of the property and facility management
  • Technical knowledge of building services operations is an advantage
  • Have understanding in the principles of Quality Assurance and working to procedures
  • Have an understanding and experience of using computerized logging systems
  • Ideally experience in use of CAFM system as an added advantage
  • Ideally a diploma holder in business administration or related discipline.


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