Helpdesk Operator Job in UAE
Company : Serco
Location : Abu Dhabi, UAE
Timing : Full time
JOB DESCRIPTION
- Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards
- Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties
- Respond to calls within the predetermined KPI (Key Performance Indicator) and handle client inquiries quickly and effectively.
- Accurately enter tenant/client and system fault requests into the CAFM system.
- Assign, create, and plan technicians’ and building managers’ job cards.
- correspondence with personnel and site management regarding calls and emails received.
REQUIREMENTS
- Minimum two (2) years’ experience in office environment using keyboard skills
- Excellent Phone Manner
- Excellent Customer Handling skills
- Excellent Email Handling Skills
- Excellent data entry skills
- Well-developed customer service skills
- English spoken and written is essential
- Arabic is preferred but not essential
- Knowledge of the property and facility management
- Technical knowledge of building services operations is an advantage
- Have understanding in the principles of Quality Assurance and working to procedures
- Have an understanding and experience of using computerized logging systems
- Ideally experience in use of CAFM system as an added advantage
- Ideally a diploma holder in business administration or related discipline.
APPLY NOW
For more UAE Jobs, click Here.
WhatsApp Group
Join Now