Helpdesk Officer, Facility Management Job in Dubai UAE

Helpdesk Officer, Facility Management Job in Dubai UAE

Company          : Itineris Recruitement

Location           : Dubai, UAE

Timing               : Full time



  • Act as the primary point of contact for all facility-related inquiries, requests, and issues.
  •  Respond to inquiries and requests via phone, email, or ticketing system in a professional and timely manner.
  •  Provide assistance and information to customers, visitors and employees regarding facility services, policies, and procedures.
  •  Receive and log maintenance requests, ensuring accurate documentation of issues.
  •  Coordinate with internal maintenance teams or external vendors to schedule and prioritize repairs and preventive maintenance tasks.
  •  Monitor and follow up on the status of maintenance requests to ensure timely resolution.
  • help the facility’s management adopt and enforce safety and security rules.
  •  Keep track of the tools and supplies required for facility operations.
  •  Order supplies as needed, ensuring prompt delivery and replenishment.
  •  Inform staff members and other interested parties of facility-related updates, announcements, and service interruptions.
  •  Work together to create and disseminate facility-related documents with the Facility Manager or Coordinator.
  •  Keep track of facility-related data including maintenance requests, response times, and service caliber and provide reports on them.



  •  High school diploma or equivalent (Bachelor’s degree in a related field preferred).
  •  3-5 years of experience in a customer service or helpdesk role.


  •  Knowledge of facility management principles and practices.
  •  Strong communication and interpersonal skills.
  •  Proficiency in using facility management software or ticketing systems.
  •  Ability to multitask and prioritize tasks in a fast-paced environment.
  •  Knowledge of safety and security protocols.
  •  Attention to detail and problem-solving skills.


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