Helpdesk HR Advisor Job in Dubai UAE

Helpdesk HR Advisor Job in Dubai UAE

Company          : SERCO

Location           : Dubai, UAE

Timing               : Full time



  • Explain the necessities of the worker/client, answer HR related enquiries, teach and bring to goal at the earliest place of mediation inside concurred administration level arrangements and business jobs.
  • Work with touchy information in accordance with information security regulation.
  • Give direction on various Conditional and HR questions, for example, the fruition of structures, direction on our HR entryway, maternity, yearly leave, passing in assistance, finance and so on.
  • Show an elevated degree of sympathy and tolerance utilizing the client first methodology and keep a degree of incredible skill
  • Connect with the clients to aid goal of questions or a worker life cycle occasion.
  • Catch and track all connections with clients working on this issue the executives framework, update them routinely and store every one of the archives in staff documents.
  • Give phenomenal client support in all collaborations with SME representatives, accomplices, graduated class and candidates to give arrangement of HR direction and guidance.
  • Comprehends the assumptions for clients and conveys administration that addresses and surpasses client’s issues inside strategy rules. Recognizes and raises gives that influence the conveyance of value administration.
  • Utilizes characterized techniques, information bases and approaches while offering support to the worker/accomplice. Finishes responsibilities and assumes liability to accomplish results.
  • Proactively reassign intricate and risky cases to the fitting HR Conveyance Specialists, Exchange Center groups or Focus of Ability to guarantee quick goal or heighten expected issues to the supervisory crew.
  • Work with the HR Shared Administrations Administrators to concur and carry out techniques that help business targets.



  • Must have strong knowledge of MS Office ( Word, Excel, and Outlook)
  • Understanding of Middle East ways of working and labor laws.
  • Preferably to have a payroll experience is desirable but not essential.


  • Relevant Degree
  • Experience in working within an HR environment at HR Officer or Advisor level
  • Proven customer service experience


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