Guest Service Agent Job in Dubai UAE

Franchise Hotel – Guest Service Agent Job in Dubai UAE

Company          : Holiday Inn

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  •  Kicking off truly memorable guest experiences with the warmest of welcomes
    Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, handling, and collecting money for guest reservations; streamlining and expediting the check-in and check-out procedures; remaining one step ahead of our guests’ needs to foresee requests and provide customized suggestions
  • Being the reliable point of contact for our visitors – assisting with anything from bill problems to restaurant recommendations

REQUIREMENTS

● Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language – extra language skills would be great, but not essential
● Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

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