Guest Service Agent Job in Dubai UAE
Company : Holiday Inn
Location : Dubai, UAE
Timing : Full time
- Beginning genuinely remarkable visits with the friendliest greetings
- Taking, processing, and collecting payments for guest reservations
- Saying hello in person or over the phone to IHG Rewards Club members and repeat visitors.
- Ensuring a quick and easy check-in and check-out process
- Being aware of our guests’ needs in advance to anticipate requests and provide personalized recommendations
- Serving as our visitors’ go-to person for anything from bill problems to restaurant recommendations
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
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