Guest Service Agent Job in Dubai UAE

Guest Service Agent Job in Dubai UAE

Company          : Holiday Inn

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  •  Beginning genuinely remarkable visits with the friendliest greetings
  •  Taking, processing, and collecting payments for guest reservations
  •  Saying hello in person or over the phone to IHG Rewards Club members and repeat visitors.
  •  Ensuring a quick and easy check-in and check-out process
  •  Being aware of our guests’ needs in advance to anticipate requests and provide personalized recommendations
  • Serving as our visitors’ go-to person for anything from bill problems to restaurant recommendations

 

REQUIREMENTS

  •  Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  •  Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  •  Fluency in the local language – extra language skills would be great, but not essential
  •  Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

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