Guest Relation Supervisor Job in UAE

Guest Relation Supervisor Job in UAE

Company          : Smart Recruiters

Location           : Ras Al-Khaimah, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • To be an ambassador of the hotel, in and outside the work place.
  • To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
  • To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
  • To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.
  • to provide constant oversight and appropriate coverage of the guest relations areas.
  • To make certain that every visitor is made to feel welcome and enjoys the best possible personalized treatment during their stay.
  • to guarantee the observance of the visitors’ privacy and the information’s confidentiality.
  • to represent the management in handling complaints from visitors or in situations where a Lobby Hostess team member is having issues that they are unable to resolve on their own.
  • must professionally handle any complaints from visitors, making sure they are satisfied in the process and keeping a record of it.
  • Upon request, individually greet visitors and lead them to their rooms, restaurants, or other public spaces.

 

REQUIREMENTS

  • To maintain an atmosphere of high morale and a happy working relationship among the team.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
  • To carry out any other reasonable duties as assigned by the Guest Relation Manager.

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