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Guest Experience Expert – Front Desk Agent Job in Dubai UAE
Company : Marriot International
Location : Dubai, UAE
Timing : Full time
- provide a personal service to all the guests
- Fully aware and following the hotel standards and procedures
- Ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
- Handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
- Do a proper cashier closer and to ensure a complete handover between the shifts and be aware of forged currency and traveler’s checks and to respect all the financial and audit procedures.
- Check the departure lists and to ensure check out times are respected, monitor room status and discrepancies.
- Properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups, strictly respect the room keys and section keys handover procedures.
QUALIFICATION AND EXPERIENCE
- Bachelor degree required.
- At least 1 year of experience within the hospitality industry.