Front Office Night Supervisor Job in UAE

Front Office Night Supervisor Job in UAE

Company          : InterContinental Fujairah Resort

Location           : Fujairah  UAE

Timing               : Full time



  • Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable on where further information can be obtained.
  • Ensure all measures are taken to guarantee that guests depart from the hotel with a positive impression of hotel services.
  • Attend to guest’s complaints, inquiries and requests, refers problems to Assistant Manager if he/she unable to assist.
  • Take personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.
  • Handle Group Check In when necessary.
  • Is knowledgeable about the different software programs utilized in the Guest Services Department  including Opera & Loyalty Connect, but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc
  • Monitor the enrolment and correct handling and updating of IHG Rewards Club Membership Responsible and attends to guest’s request of using the service of safety box at all times.
  • Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options.



  • Must speak fluent English; other languages preferred.
  • Communication skills
  • Mathematical skills
  • Problem solving skills
  • organizational and training abilities
  • Ability to travel to attend workshops, specialized training and/or certifications, etc.
  • May be required to work nights, weekends, and/or holidays.


  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration
  • 2 years of Front Office/Guest Service experience including supervisory experience.



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