Front Office Incharge Job in Dubai UAE

Front Office Incharge Job in Dubai UAE

Company          : NMC

Location           : Abu Dhabi, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Makes patients and their families feel welcome in the hospital.
  • Exhibits care and service with empathy.
  • Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.
  • Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in “Orientation Checklist” in the appendices.
  • section Arranges for an interpreter as needed.
  • Recognizes patients in need of immediate medical attention and activates appropriate response systems.
  • Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline
  • arranges for customer service outside of the reception area.
  • transmits patient and family input to the front office in command.
  • greets patients and their families, asks about the purpose of their call or visit, and decides on the best course of action.
  • upholds patient rights by keeping financial and personal information private.
  • maintains operations by adhering to rules and guidelines and informing the customer relations manager of any necessary modifications.
  • Contributes to teamwork by completing relevant tasks as required
  • Proficiency is displayed throughout all performance output domains.
  • Fulfill patient and consumer expectations while upholding the standards of quality service.
  • handles complaints in a prompt manner
  • Record and resolve complaints as needed.
  • Engage in programs aimed at improving quality; company values are reflected in behavior

 

REQUIREMENTS

  • Ability to analyze and solve problems.
  • Ability to demonstrate highly developed communication and organizational skills at all levels.
  • Ability to manage difficult patient situations, responding promptly to the needs of the patient, soliciting feedback to improve service, responding to requests for service/assistance.
  • Ability to provide compassionate care that is respectful to patients’ cultural preferences.
  • Ability to review procedures and implement new models of service delivery to satisfy Patient and Customer and organizational requirements.
  • Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.
  • Administrative Skills: Attention to details, Good telephone etiquettes, Team player, Stress management and Time management skill.
  • Dedicated, polite, professional, light hearted, intelligent, trustworthy, empathetic, organized and able to multitask.
  • Demonstrated commitment to quality outcomes
  • Demonstrates knowledge and practice of confidentiality policy.
  • Diploma or Graduate in any discipline.

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