Front Office Executive Job in Dubai UAE

Front Office Executive Job in Dubai UAE

Company          : NMC Healthcare

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
  • To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
  • Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
  • Checks the state of the insurance card’s validity, coverage, and approval. When necessary, checks the claim form for signatures from both the doctor and the patient.
  • Keeping track of what people do when they visit the hospital, both new and returning patients
  • Paying for the services and getting paid for them while giving the patient a clear explanation
  • Keeping things clear when collecting cash based on the payment slip. When cash, credit card, check, or coupons are used to pay for something, the money must be properly credited in the HIS.
  • In charge of making sure that the services provided to the customer were in line with the doctor’s orders during billing.
  • In charge of giving out receipts and thorough summaries of bills.
  • Making sure that the patient files and information about them are always kept secret
  • Meeting the needs of all patients, even those who don’t have meetings.
  • The Patient and Family Bill of Rights and Responsibilities must be explained to new patients as they are registered.
  • sending the received information or texts to the right person quickly and effectively
  • Gives patients information to help them or to the right department or person in the company for help.
  • Takes part in the monthly staff trainings, conferences, and lectures for professional development
  • To follow the duty plan that was made by the supervisors based on the needs of the department’s operations (which may include different timetables).

QUALIFICATION AND EXPERIENCE

  • Preferably a college graduate in any discipline.
  • Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system.

REQUIREMENTS

  • Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
  • Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette
  • Patient focused; service oriented; patient & understanding.
  •  Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

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