Front Office Assistant Job in Dubai UAE
Company : Marriot International
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, & process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, & check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift.
- Balance & drop receipts according to Accounting specifications.
REQURIEMENTS
- Speak with others using clear & professional language
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations & standards