Front Office Agent Job in Dubai UAE
Company : Mandarin Oriental
Location : Dubai, UAE
Timing : Full time
Applications close:
JOB DESCRIPTION AND REQURIEMENTS
- Greet, check in, and escort guests promptly to their rooms.
- Address special guest preferences recorded in guest history profiles.
- Handle cash drawer properly as outlined in the MODUB Controller’s Policy.
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
- Print and toss cash out, change slips, paid out voucher, and bank count reports.
- Discuss plainly with the Night Obligation Administrator and Bookkeeping Division.
- Lay out a decent working information on the Lodging outlets and items.
- Guarantee consumer loyalty from appearance to takeoff in agreement to the MOHG Unbelievable Quality Encounters (LQEs), the MOHG Support points and the particular help guidelines of MOQA.
- Show collaboration by coordinating with and helping partners on a case by case basis.
- Ready to convey exceptional elements and administrations novel to the visitor’s necessities.
- Handle visitors approaching and active correspondence (copy, messages, mail, and so on.)
- Answerable for arrangement of the everyday appearance container, in-house pail and following day appearances (counting invite cards, visitor business cards, enrollment cards and limousine appearances).
- Responsible for visitor solicitations (in-house).
- Check charge card approval in SMS for all in-house visitors.
Play out some other sensible obligations as expected by the administration of the Lodging.