Front Office Agent Job in Dubai UAE

Front Office Agent Job in Dubai UAE

Company          : Smart Recruiters

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Respond to requests from visitors to use the safety box service whenever possible.
  • familiar with any unique promotion protocols for programs such Hotel Group Loyalty Programs, Seasonal Packages, and Frequent Flyers Programs
  • Respond to concerns, questions, and requests from visitors; if the supervisor or assistant manager is unable to help, forward the issue to them.
  • possesses knowledge about other Raffles properties, enabling them to “sell” guests who indicate on their registration card that they would like to arrange a stay at another Raffles resort.
  • Make sure that the visitors have a favorable image of the hotel’s services when they depart.
  • Complete the audit balances and neatly compile all of the reports for the audit.
  • During the night shift, make sure to review the night report, create the morning report, and get all the forms ready for when guests arrive.

QUALIFICATION AND EXPERIENCE

  • Post Secondary Education or relevant qualifications in Hotel Management
  • Minimum 2 years Guest Relations experience preferably in a four or five star hotel

REQUIREMENTS

  • Strong written and verbal communication skill in English
  • Able to develop rapport with and gain support from Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all guests and patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

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