Front Desk Agent Job in Dubai UAE

Front Desk Agent Job in Dubai UAE

Company          : Four Seasons

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Checks guest out of the hotel, preparing and explaining the bill.
  • demonstrates the greatest standards of professionalism and hospitality in all of their contacts with guests, making every effort to fulfill their unique needs.
  • Helps customers with any questions they may have about the hotel, including directions, in-house events, important hotel staff, and amenities. 
  • Gives precise and prompt answers to all inquiries made by visitors. Guest interactions will take place over the phone and in person; 
  • addresses customer concerns and looks for ways to identify and customize each visitor’s experience with service

 

REQUIREMENTS

  • One + years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest’s preferences.

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