Executive – Customer CareJob in Dubai UAE

Executive – Customer CareJob in Dubai UAE

Company          : APPERAL GROUP

Location           : Dubai, UAE

Timing               : Full time



  • Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
  • Review orders on a daily basis for possible issues for fulfilment, address issues.
  • Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
  • Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
  • Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
  • Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
  • Work with Operations to address and resolve store issues.


  • Full-time role
  • Competitive salary + bonus
  • Company employee discounts across all brands
  • Medical & health insurance
  • Collaborative work environment
  • Good vibes work culture



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