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Executive – Customer CareJob in Dubai UAE
Company : APPERAL GROUP
Location : Dubai, UAE
Timing : Full time
- Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
- Review orders on a daily basis for possible issues for fulfilment, address issues.
- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
- Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
- Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
- Work with Operations to address and resolve store issues.
- Full-time role
- Competitive salary + bonus
- Company employee discounts across all brands
- Medical & health insurance
- Collaborative work environment
- Good vibes work culture