E-mail and Chat Agent Job in Dubai UAE

E-mail and Chat Agent Job in Dubai UAE

Company          : Queros

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Receives and responds to social media, email, WhatsApp chat, and phone inquiries from internal and external business and residential customers regarding a wide variety of matters. Supports company initiatives and promotions.
  • Assess clients’ issues and offer rational, long-lasting solutions with the highest level of client satisfaction
  • Inform clients on policies and procedures to make sure they get value out of the interaction.
  • Make sure that complaints are followed up on within the allotted period.
  • Increase client loyalty by responding to their social media queries.
  • improves the client experience by helping with sales information and using upselling and cross-selling strategies. Encourage interest from clients in the company’s services or goods

QUALIFICATION AND EXPERIENCE

  • Bachelor’s degree
  • Prior experience working in a similar role

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