Duty Manager Job in Dubai UAE

Duty Manager Job in Dubai UAE

Company          : IHG Hotels and Resorts

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Accountable for maintaining smooth, efficient and seamless operations in Front Office
• Respond to guest needs and resolve any issues that may arise
• Supervise, direct and support all Front Office colleagues as required
• You will be required to work a variety of shifts including but not limited to night duty
• You will also be fully conversant with all hotel emergency procedures

QUALIFICATION AND EXPERIENCE

• Minimum 2 years’ experience in a hotel’s Front Office department with a minimum of 1 year experience as a team leader, shift supervisor, or duty manager
• Excellent customer relations, problem solving and management skills
• Working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros
• Proficient in complaint handling and have five star quality customer service skills

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