Customer Service Representative Job in Dubai UAE
Company : Tafaseel
Location : Dubai, UAE
Timing : Full time
Vacancies : 20
- Handling incoming and outgoing calls and responding to customer’s emails and chats
- Management and resolve customer complaints/queries.
- Identify and escalate issues to supervisors.
- Provide service information to customers.
- Document all call information according to standard operating procedures.
- Follow up customer calls where necessary.
- Complete call logs and reports
- Proven experience working as a Contact Centre Agent in any Financial Industry
- Good communication and interpersonal skills
- Languages: Bilingual – Arabic and English B2
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