Customer Service Representative  Job in Dubai UAE

Customer Service Representative  Job in Dubai UAE

Company          : Tafaseel

Location           : Dubai, UAE

Timing               : Full time

Vacancies         : 20

JOB DESCRIPTION

  • Handling incoming and outgoing calls and responding to customer’s emails and chats
  • Management and resolve customer complaints/queries.
  • Identify and escalate issues to supervisors.
  • Provide service information to customers.
  • Document all call information according to standard operating procedures.
  • Follow up customer calls where necessary.
  • Complete call logs and reports

 

REQURIEMENTS

  • Proven experience working as a Contact Centre Agent in any Financial Industry
  • Good communication and interpersonal skills
  • Languages: Bilingual – Arabic and English B2

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