Customer Service & Operations Controller Job in UAE

Customer Service & Operations Controller Job in UAE

Company          : DHL

Location           : Abu Dhabi, UAE

Timing               : Full time



  • You will coordinate with vendors on the activities related to execute the shipments within the required timelines (i.e. collection of delivery orders, customs clearance and delivery).
  • You will create and/or confirm transport orders, perform, and optimize bookings.
  • You will update Customer shipment information and physical status, resolve customer issues and incidents.
  • You will identify performance issues of suppliers and propose solutions to improve performance.
  • You will provide complete and accurate information proactively to customers.
  • You will oversee the full shipping process, including billing.
  • You will see to it that the information in the documents is correct, timely, and complete.
  • By dealing with consumer issues directly or delegating them to another function, you will drive their resolution.
  • To guarantee reoccurring business and a long-term cooperation, you will build professional relationships with your consumers.
  • You will check in with foreign organizations to make sure all milestones are reached.
  • By laying out facts, regulations, and best practices, you can persuade others in your field of work.
  • When a process doesn’t deliver the results that are expected, you’ll monitor and evaluate its performance in accordance with the agreed-upon requirements and start or support improvement measures.



  • 2 – 3 years’ experience of import & export operational at freight forwarding company or shipping line.
  • Good command over Microsoft Office and other related software, CW1 experience is an advantage.
  • Bachelor’s Degree or equivalent experience/qualification


Share this job