Customer Service Manager Job in Dubai UAE
Company : McCone Properties
Location : Dubai, UAE
Timing : Full time
- This role will initially require you to define the quality control processes and policies, aligning with legislative and business needs.
- Monitor & analyze quality metrics within the Rentals and Sales departments and report findings to senior management.
- Quality check all sales & transactions, to ensure customers are satisfied with the level of service.
- Collaborate with management to identify areas for improvement & recommend corrective actions.
- Investigate and resolve quality-related issues and work collaboratively with internal employees to ensure corrective actions.
- Create & maintain quality documentation and records to analyze and proactively implement any required changes.
- Strong communication skills, both written and verbal.
- Client-centric mindset.
- Excellent analytical and problem-solving skills.
- Attention to detail, with a strong commitment to upholding high-quality standards.
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