Customer Service Job in Dubai UAE

Customer Service Agent Job in Dubai UAE

Company          : Serco Plc

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• The individual will extensively communicate with passengers, airport users, airlines and other stakeholders to ensure the excellent delivery of customer service.
• This individual will also interact with Serco’s CX Team Leader and other staff in their section and department to build and maintain effective working relationships and maintain high standards and quality of work.
• This individual will work mostly in an air-conditioned environment, which will be occupied 24 hours by airport users.
• During peak times of the day, work will be demanding as a high volume of passenger flow will be seen during these peak times.
• This individual will not be stationed at a desk during their working shift but will be mobile; moving around the terminal assisting passengers. The role will be required to work on a rotating shift basis, typical on a 12 hour shift pattern 4 days on, 2 days off.
• The key accountabilities of Serco’s CX Agents will be:

– Ascertain that all pertinent information is easily accessible and stay informed of any changes occurring at Midfield Terminal that might have an impact on the caliber of the services provided to customers.
– Clearly and concisely inform travelers on the relevant laws and regulations at the airports.
Participate in supervisor-led briefing sessions to ensure that you always uphold high standards and complete handover processes in accordance with established performance benchmarks.

– Where appropriate, make recommendations for enhancements to other work processes and customer service delivery levels in order to raise the caliber of care provided to all clients.
– Arrange with other airport staff members to offer help with passenger arrival and departure.
– Work together with workers of airlines and other stakeholders to provide support and address any issues that customers may be experiencing.
– Give passengers flight information upon request.

REQUIREMENTS

• The job holder will be educated to a High School Diploma level or General Education Degree (GED) or they will have an equivalent professional qualification.
• The job holder will have at least 1 years’ experience in a related field as a frontline staff in service industry.
• All Customer Service personnel shall have the ability to understand, take direction, speak, read, write and communicate in fundamental English, Hindi and Arabic
• Good interpersonal and problem-solving skills
• Familiarity with another foreign language would be beneficial in this role

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