Customer Service Coordinator Job in Dubai UAE

Customer Service Coordinator – Order Management Job in Dubai UAE

Company          : Gulf Talent

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  •  Account Management
  •  Customer Issue Resolution
  •  Customer Inquiry Support
  •  Customer Service Analytics
  •  Service Automation – Inbound & Outbound calling.
  •  Handles inquiries of moderate scope and complexity.
  •  Manages a variety of customer interactions, such as incoming calls, general product questions, complaints, order input, and account maintenance.
  •  Works with other departments and service providers to identify and resolve problems, find and implement solutions; uses service measurement systems to track progress; identifies areas for continuous improvement efforts to improve operations and communications; works to advance knowledge in important service areas; produces simple reports and moderate analysis
  •  Responds to moderately complex consumer complaints and questions about things like product returns and exchanges, price disputes, product promotions, product locations, etc. and makes recommendations for departmental improvements.

QUALIFICATION AND EXPERIENCE

  •  B.A. in Business Administration or its equivalent
  •  3 years of experience in export and customer service operations

 

REQUIREMENTS

• Basic knowledge Customer Service Theories & practices within Customer Service (such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics).
• Fair knowledge of Letter of Credit & incoterms
• Makes continuous progress to achieve required level of tech/process/systems knowledge.
• Develops knowledge of assigned area of responsibility including product and market detail and Client structure, organization, and business.

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