Customer Service Assistant Job in Dubai UAE

Customer Service Assistant Job in Dubai UAE

Company          : Al Futtaim Private

Location           : Dubai, UAE

Timing               : Full time



  • Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
  • Compute and record transactions ensuring 100% accuracy for all register transactions.
  • Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
  • Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags / trollies as appropriate to facilitate the shopping journey.
  • Ensure that company’s customers are well attended to by responding to their needs & working efficiently to minimize queues.
  • Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
  • Resolve common customer complaints quickly and politely. This will ensure that consumers receive the best possible service and are satisfied to the fullest extent possible.
  • When guests arrive at Smaland, extend a warm greeting and make sure to explain the admissions policy in a courteous and expert manner.
  • Make sure the children’s safety is their top concern while they are in Smalland by creating a secure atmosphere for the kids to play in.
  • When necessary, make general announcements to the patrons and page the parents if there is a problem with their children in the playroom area.
  • Using your own discretion, experience, and the power granted by management to make exceptions in order to keep customers, handle returns and exchange concerns.



  • 2 years experience in a similar role
  • Customer Focus
  • Individual Accountability
  • Continuous Improvement
  • Personal Leadership
  • Teamwork


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