Customer Service Agent (Temporary contract)  Job in Dubai UAE

Customer Service Agent (Temporary contract)  Job in Dubai UAE

Company          : Emirates Group

Location           : Dubai, UAE

Timing               : Full time

Closing date      :  23 Aug 2023



  • Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer.
  • Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met.
  • Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity
  • Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained.
  • Ensure accuracy when completing third party account related call logs and customer case logs for all calls received.
  • Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts.
  • Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers


  • More than 1 year of experience in Customer Service
  • 10 Years schooling or equivalent
  • Experience in the contact center industry


  • Fluency in written and spoken English is a must
  • Basic knowledge of Microsoft office packages
  • Excellent sales skills
  • Professional telephone etiquette
  • Effective Communication skills


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