CUSTOMER SALES AND SERVICE AGENT Job in Dubai UAE

JOB DESCRIPTION

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.

Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

Increase Emirates’ revenue revenues by giving customers choices for all goods and services, including hotel reservations, DBB, Skywards membership, Dubai stopovers, and enhanced tickets.

Engage in proactive ideation and offer suggestions for enhancing the quality of the services rendered to Emirates in order to secure the airline’s position as a market leader and boost revenue.

Make sure that all required ticket-related paperwork is filed, timetables are updated, and brochures, sales materials, and promotional items are appropriately displayed on each counter to give customers a variety of alternatives and help boost sales. (Only at ticketing offices and reservations).

Assist the team leader for customer sales and service in closing the day’s sales and depositing the money that was collected in the bank. Make a database of all conceivable clients whenever you can, and develop.

REQUIREMENTS

Customer Service.Call Centre : 1+ Year

10 years schooling or equivalent.

Excellent interpersonal, telephone and customer service skills. Ability to work in a busy sales team environment. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Knowledge of contact centre and airline industry procedures and methodology. Standard Fares and ticketing courses, Skywards and MARS reservations systems

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