Customer Care Job in Dubai UAE

JOB DESCRIPTION

Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time

Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.’

Develop a solid rapport with clients and internal partners, such as the teams in charge of operations, planning, commercial, and finance. Support business unit managers and the regional sales force.

Play the role of a spider in the web, taking the required steps in close coordination with various departments around the world to ensure efficient order processing and top-notch customer support.

Assist in consistently enhancing customer service and promoting customer happiness.

Respond to specific questions and requests from customers and communicate with internal stakeholders as necessary.

Effectively communicate with internal and external stakeholders to keep them updated on the progress of orders and the process.

Continue to administer in an accurate and current manner.

Participate as a team player to advance departmental goals.

Handle service incidents and product complaints.

REQUIREMENTS

Must Have:

Education level: Bachelor (MBO+/HBO)

Customer Centric mindset

Good interpersonal and communication skills.

Multiyear experience in the area of Customer Service and Order-to-Cash process