Customer Care Executive Job in Dubai UAE

Customer Care Executive Job in Dubai UAE

Company          : zapegg

Location           : Dubai, UAE

Timing               : Full time



  • Answer to, record, forward and address all guest inquires (complains, requests, questions);
  • Record support tickets, coordinate with appropriate department and follow up internally and/or guests to have the ticket resolved;
  • Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
  • To answer questions from guests through OTA outlets
  • Follow up with guests to make sure they get papers and information before they arrive;
  • To process and improve the papers, do things like crop the pictures, upload them to the system, and so on;
  • Write down information and papers about guests in the internal PMS and DET systems;
  • Send an email to the neighbourhood and have guests sign up before they come to the building;
  • Always work with your team to find solutions to problems;
  • Help with taking problems to the next level and give management reports as needed;
  • Do any other administrative jobs that management gives you.



  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Availability to work only on NIGHT SHIFTS, including weekends and public holidays if required.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and the ability to handle difficult customer situations with professionalism and empathy.
  • Proficiency in using customer service software and tools.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Flexibility to adapt to changing schedules and work demands.


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