Customer Care Executive Job in Dubai UAE
Company : Al Haktur IT Solutions
Location : Dubai, UAE
Timing : Full time
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs.
- Handle incoming customer calls, emails, and inquiries in a professional and timely manner.
- To encourage loyalty and satisfaction, cultivate and preserve good relationships with your customers.
- Work together with other departments to guarantee that client complaints are resolved quickly and effectively.
- Maintain accurate records in the business’s database of all interactions and transactions with customers.
- Customers should be given product information and help, including troubleshooting procedures when needed.
- Help in the ordering, returning, and exchanging of goods for customers.
- Remain up to date on corporate policies, services, and offerings in order to properly handle client inquiries.
- To meet the team’s aims and objectives for client satisfaction, collaborate with them.
- Always look for ways to make customer service procedures better, and make a positive impact on the customer experience in general.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
- Strong problem-solving abilities and the ability to handle challenging situations with professionalism.
- Proficient in using customer service software and databases.
- Ability to work in a fast-paced environment and multitask effectively.
- Fluent in English; additional language proficiency is a plus.
- Flexibility to work occasional evenings or weekends based on business needs.
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