Customer Care Executive Job in Dubai UAE

Customer Care Executive Job in Dubai UAE

Company          : Al Haktur IT Solutions

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  1. Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs.
  2. Handle incoming customer calls, emails, and inquiries in a professional and timely manner.
  3. To encourage loyalty and satisfaction, cultivate and preserve good relationships with your customers.
  4. Work together with other departments to guarantee that client complaints are resolved quickly and effectively.
  5. Maintain accurate records in the business’s database of all interactions and transactions with customers.
  6. Customers should be given product information and help, including troubleshooting procedures when needed.
  7. Help in the ordering, returning, and exchanging of goods for customers.
  8. Remain up to date on corporate policies, services, and offerings in order to properly handle client inquiries.
  9. To meet the team’s aims and objectives for client satisfaction, collaborate with them.
  10. Always look for ways to make customer service procedures better, and make a positive impact on the customer experience in general.

 

REQUIREMENTS

  1. Excellent communication and interpersonal skills.
  2. Previous experience in customer service or a related field is preferred.
  3. Strong problem-solving abilities and the ability to handle challenging situations with professionalism.
  4. Proficient in using customer service software and databases.
  5. Ability to work in a fast-paced environment and multitask effectively.
  6. Fluent in English; additional language proficiency is a plus.
  7. Flexibility to work occasional evenings or weekends based on business needs.

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