CUSTOMER CARE ASSISTANT Job in Dubai UAE

CUSTOMER CARE ASSISTANT Job in Dubai UAE

Company          : Emirates Flights

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Responsible for timely identification and resolution of problems.
  • Respond positively to the requests of senior staff and establish and maintain positive working relationship with co-workers.
  • Ensure to lessen or eliminate compensations due to quality issues.
  • Conduct thorough test, check and input so as to minimize elimination compensation claim due to quality issues.
  • Contribute and actively support the Customer Care Coordinator in evaluating the cause of the quality issues, and in creating solutions that will enable to lessen or eliminate the same.
  • Randomly checks on the spot to make sure all cleaned products that are in process before delivery are of standard quality.
  • Alert the processing team to the total rejects discovered during the spot random inspection so that the operational side can take quick remedial action.
  • In charge of fully recording, for the Quality Control Coordinator, all client feedback, test and inspection, and feedback records.
  • Help the customer care coordinator at meetings to update clients on problems and complaints verification for improvement. This will help to maintain overall customer satisfaction of the processed items by clearly communicating with all internal terms and highlighting any quality issues in no time.
  • Organize workplace evaluations and promote a safety culture among the team to comply with Corporate Occupational Health and Safety Responsibilities & Standards.
  • Reflecting EKFC Quality Policy, carry out all duties in compliance with departmental work procedures and the Quality Policy and Quality System created in compliance with ISO 9001:2008 international standards.

REQUIREMENTS

  • 1-2 years in Laundry Industry / Quality Control
  • Experience in a large volume laundry facility
  • Good English language verbal and written communication skills and interpersonal skills
  • Able to work and perform under significant pressure in a 24/7 working environment
  • Decision-making skills
  • Eye for detail
  • Basic Computer skills

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