Customer Care Agent Job in UAE

Customer Care Agent Job in UAE

Company          : Kone

Location           : Sharjah, UAE

Timing               : Full time



  • Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls, and technician calls, callouts from customer call to dispatch, and closing the case.
  • Connecting the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance.
  • Receive and resolve queries and complaints and communicate resolution to customers
  • Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
  • Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
  • Support local marketing in different customer contacting initiatives such as campaigns.



  • Bachelor’s Degree holder or equivalent
  • Minimum two years of customer service experience



  • Excellent communication, customer management, and IT skills
  • Stress tolerant and detailed focus
  • Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
  • Fluency in English and Arabic is a must, French is an added advantage.


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