Customer Care Agent Job in UAE
Company : Kone
Location : Sharjah, UAE
Timing : Full time
JOB DESCRIPTION
- Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls, and technician calls, callouts from customer call to dispatch, and closing the case.
- Connecting the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance.
- Receive and resolve queries and complaints and communicate resolution to customers
- Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
- Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
- Support local marketing in different customer contacting initiatives such as campaigns.
QUALIFICATION AND EXPERIENCE
- Bachelor’s Degree holder or equivalent
- Minimum two years of customer service experience
REQURIEMENTS
- Excellent communication, customer management, and IT skills
- Stress tolerant and detailed focus
- Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
- Fluency in English and Arabic is a must, French is an added advantage.