COORDINATOR CUSTOMER SERVICE Job in Adidas Dubai UAE
Company : Adidas
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Ensure timely and accurate order entry and release of orders for processing.
- Review of order book to ensure customer requested delivery is achieved
- Guarantee exactness of item data, stock accessibility, estimating, terms, directing, and some other specialty dealing with or administrations.
- Interaction, coordinate and examine client shipment claims or return demands following existing Organization approaches, systems and projects.
- Support business on conveyance of deals according to set targets, month to month report and anticipated Net Deals in the start of the month. Convey the most significant level of client support and answer in an ideal and proficient way to every approaching request and correspondence, both inward and outside.
- Provide Master Data File for Clients
- Provide information from BI HANNA/SAP for reporting purposes
- Coordinate delivery time between Customer and order fulfilment
- Export from SAP and follow-up on Order Confirmation and final approval to be sent for clients
- Support Credit Note, Credit Limit and Cancellation reports.
QUALIFICATION AND EXPERIENCE
- University degree
- Minimum 2 years of customer service related experience
REQURIEMENTS
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential especially in excel
- Excellent command of English and Arabic language
- French speaking an added advantage