Cargo Job in Dubai UAE

Cargo Customer Services Officer – Emirates SkyCargo Job in Dubai UAE

Company          :  SkyCargo

Location           : Dubai, UAE

Timing               : Full time

Closing date     : 22 Mar 2024

JOB DESCRIPTION

  • Supervise the team and plan and organise the deployment of resources to ensure that the highest standard of customer service is provided to our varied express / courier customers including freight forwarders, cargo agents, integrators and shippers and ensure the efficient delivery of all express volumes in line with the delivered as promised framework.
  • Motivate and develop the members on the shift through coaching and on job training to achieve optimum productivity and high levels of customer satisfaction.
  • The team should be taught about customs procedures, IATA rules, domestic trade rules, budgetary goals, and following and improving internal customer delivery systems to make sure they are knowledgeable in all areas.
  • Keep an eye on all entries and steps in the UAE customs system.
  • Look into customer complaints and make sure they are handled properly. Also, make sure that the right steps are taken to fix the problem and keep customers happy.
  • Take part in setting the business goals that will help you reach the agreed-upon income and expense targets for selling express and courier services in the UAE.
  • Coordinate and talk with both internal and external customers and suppliers, as well as the UAE’s customs authorities, to make sure that professional services and goods are delivered that follow rules, policies, and procedures. This will help you provide excellent service.

QUALIFICATION AND EXPERIENCE

  • 12 Years schooling or equivalent
  • 5+ years of Express / Courier Customs Clearance
  • Experience in express courier shipment handling with at least 3 years in a supervisory position with experience of leading a team.

 

REQUIREMENTS

  • Knowledge of UAE customs regulations and processes, IATA regulations, customs systems, policies and procedures, import and export rules and regulations.
  • Effective communication skills (written and oral)
  • Excellent IT skills
  • A demonstrated ability to motivate people.

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