Call Centre Agent Job in Dubai UAE

Call Centre Agent Job in Dubai UAE

Company          : Adecco

Location           : Dubai, UAE

Timing               : Full time



  • Be the voice of the organization and assist customers who call on toll free number. Take inbound calls from customers to assists with various customer concerns and track the interactions
  • Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end to end closure.
  • Attend and resolve customer inquiries and complaints received from various channels like calls, emails, chats and social media
  • Raise feedback or complaint tickets with the management team for follow-up action, to prevent future occurrences of the same kind, and to ensure that the issue is resolved in accordance with the SOP.
  • Customers are registered online, and associated questions from the retail staff and customer issues are handled.
  • Before or during any promotional activities, help and educate the public.


  • Outbound Calling consumers who provided low ratings in surveys to inform, educate, sell our services, and ultimately persuade them that Pharmacy can provide the greatest customer experience possible


  • Make outgoing calls to handle any follow-up inquiries, registration tasks, AO outgoing calling tasks, etc.


  • Help with any issues relating to online orders by working with the AO team to find a solution.


  • Respond to questions from Google Business, Facebook, Instagram, and other social media.



  • Graduate with 1-2 Years of experience in customer service role of managing various tasks
  • Should have good command over English – both written and spoken.
  • Ability to converse in Arabic would be an added advantage.
  • Positive outlook and attitude.
  • Above average call handling skills
  • Knowledge of Microsoft office application
  • Excellent interpersonal and effective communication skills


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