Call Center Social Media Support Agent Job in UAE

Call Center Social Media Support Agent Job in UAE

Company          : Eyewa

Location           : Abu Dhabi, UAE

Timing               : Full time



  • Monitor our company’s social media channels, including Facebook, Twitter, Instagram, and other relevant platforms.

  • Respond to customer inquiries, comments, and complaints in a prompt, professional, and courteous manner.

  • Give precise data about our items, administrations, and advancements to clients through online entertainment channels.
  • Team up with the call place specialists to address client issues or concerns raised through web-based entertainment stages.
  • Keep an intensive comprehension of our organization’s items, strategies, and methods to guarantee exact and steady reactions.
  • Heighten intricate or annoying client issues to the fitting offices for additional examination and goal.
  • Work intimately with the advertising group to remain refreshed on new missions, advancements, and item dispatches.
  • Recognize patterns, examples, and possible issues through virtual entertainment checking and report them to the applicable groups for proactive activity.
  • Gather client input and bits of knowledge from online entertainment cooperations to add to handle improvement and upgrade the general client experience.
  • Keep awake to-date with online entertainment patterns, best practices, and new advances to persistently further develop our web-based entertainment client care endeavors.



  • Previous experience in a call center or customer service role is strongly preferred.

  • Familiarity with social media platforms and their functionalities.

  • Excellent verbal & written communication skills with a strong command of the English language.

  • Proficient in typing and multitasking while maintaining accuracy

  • Attention to detail.

  • Empathetic & patient approach in dealing with customer inquiries and complaints.

  • Strong problem-solving skills

  • Ability to think quickly on your feet.

  • Ability to work independently as well as collaboratively within a team.

  • Basic knowledge of customer relationship management (CRM) systems is desirable.

  • Familiarity with the retail industry or a related field is a plus.

  • Arabic is a must.


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