Call Center Social Media Support Agent Job in UAE
Company : Eyewa
Location : Abu Dhabi, UAE
Timing : Full time
JOB DESCRIPTION
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Monitor our company’s social media channels, including Facebook, Twitter, Instagram, and other relevant platforms.
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Respond to customer inquiries, comments, and complaints in a prompt, professional, and courteous manner.
- Give precise data about our items, administrations, and advancements to clients through online entertainment channels.
- Team up with the call place specialists to address client issues or concerns raised through web-based entertainment stages.
- Keep an intensive comprehension of our organization’s items, strategies, and methods to guarantee exact and steady reactions.
- Heighten intricate or annoying client issues to the fitting offices for additional examination and goal.
- Work intimately with the advertising group to remain refreshed on new missions, advancements, and item dispatches.
- Recognize patterns, examples, and possible issues through virtual entertainment checking and report them to the applicable groups for proactive activity.
- Gather client input and bits of knowledge from online entertainment cooperations to add to handle improvement and upgrade the general client experience.
- Keep awake to-date with online entertainment patterns, best practices, and new advances to persistently further develop our web-based entertainment client care endeavors.
REQURIEMENTS
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Previous experience in a call center or customer service role is strongly preferred.
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Familiarity with social media platforms and their functionalities.
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Excellent verbal & written communication skills with a strong command of the English language.
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Proficient in typing and multitasking while maintaining accuracy
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Attention to detail.
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Empathetic & patient approach in dealing with customer inquiries and complaints.
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Strong problem-solving skills
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Ability to think quickly on your feet.
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Ability to work independently as well as collaboratively within a team.
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Basic knowledge of customer relationship management (CRM) systems is desirable.
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Familiarity with the retail industry or a related field is a plus.
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Arabic is a must.