Call Center Agent Job in UAE
Company : Efinancial careers
Location : Abu Dhabi , UAE
Timing : Full time
JOB DESCRIPTION
- Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Address all inquiries from customers and provide information about prices and items.
- respectful and polite in all of your interactions with customers.
- Acquire client data, including name, address, and prospects’ responses; input orders into computers.
- Record all tasks completed accurately and according to the prescribed format.
- Store client records safely and properly filed.
- Make outgoing calls to both current ADIB clients and potential NTB (New to Bank) clients.
- Meet or surpass the management-established daily, weekly, and monthly sales goals.
- proactively upsell and cross-sell different bank products to clients or callers who meet the requirements. Immediately escalate any hazards or potential risks through the appropriate channels.
- compliance with every ADIB policy.
REQUIREMENTS
- Communication skills, bilingual language (Arabic/English)
- Sales Skills
- Customer Resolution Skills
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