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RC RAK, Al Hamra Call Center Agent Job in Dubai UAE
Company : Marriot International
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION & REQURIEMENTS
- Operate telephone switchboard station
- Answer telephone calls
- Monitor busy or unanswered lines.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
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