Call Center Agent Job in Dubai UAE

Call Center Agent Job in Dubai UAE

Company          : Gulf Talent

Location           : Sharjah , UAE

Timing               : Full time

 

JOB DESCRIPTION

  •  Handle customer inquiries both over the phone and by live chat.
  •  Research required information using available resources.
  •  Maintain daily call targets.
  •  Follow up on Abandoned Calls.
  •  Provide customers with product and service information.
  •  Enter new client data into the framework (CRM).
  •  Update existing client data.
  •  Share client presentation messages, structures, and applications.
  •  Recognize and raise need leads.
  •  Course calls to the proper asset.
  •  Circle back to client calls where important.
  •  Record all call data as per standard working methods.
  •  Complete call logs.

 

QUALIFICATION AND EXPERIENCE

  • Bachelor’s degree in Business Administration, Marketing, or any related field.
  • Experience of 0-2 years.

 

REQURIEMENTS

  •  Technical proficiency in relevant computer applications.
  •  Required language proficiency Arabic / English/French.
  •  Knowledge of customer service principles and practices.
  •  Knowledge of call center telephony and technology.

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