Call Center Agent Job in Dubai UAE

RC RAK, Al Hamra Call Center Agent Job in Dubai UAE

Company          : Marriot International

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION & REQURIEMENTS

  • Operate telephone switchboard station
  • Answer telephone calls
  • Monitor busy or unanswered lines.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

 

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