Call Center Advisor Job in Dubai UAE

Call Center Advisor Job in Dubai UAE

Company          : DHL

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
  • Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
  • To confidently and consistently respond to all customer inquiries about DHL’s services by offering precise information on costs, delivery schedules, paperwork needed for customs clearance, packaging, country-specific requirements (including possible delays in customs clearance), and simple account and sales inquiries. to file a trace when required in order to guarantee that the client gets assistance from customer service regarding their problem.
  • Handle client complaints with calmness and confidence, using your knowledge to address difficulties to the satisfaction of the customer while without undermining DHL’s position by overcommitting to them or providing unrealistic services.

     

QUALIFICATION AND EXPERIENCE

  • Previous call Centre experience is preferred.
  • A minimum of grade 10 schooling or equivalent is required but a high school certificate is preferred

REQUIREMENTS

  • Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone.
  • Excellent interpersonal skills and relates well with a wide range of people/customers
  • Demonstrated excellent attention to detail
  • The Arabic Language is distinct Advantage
  • Demonstrated ability to work effectively as part of a busy team
  • Proficient computer skills
  • Ability to work flexible rostered hours, including scheduled breaks
  • Working knowledge of Microsoft Office
  • Tolerance for stress in a fast paced working environment

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