Associate Call Center Job in Dubai UAE
Company : hcdt
Location : Dubai, UAE
Timing : Full time
- Attend customer enquiries through inbound calls
- Record the call details in the system along with summary of query
- Assists customers for call back requests received through emails, booking appointments
- Registers customers and educate them about the special programs/ initiatives
- Answers queries on redemptions, point upgrades, offers, etc.
- Ensures customers details are updated in the relevant databases as and when requested
- Act as a first point of contact for complaint management
- Follow up on customer complaints/feedbacks
- Reviewing recorded calls of peers and self for quality control
- Strives to meet or exceed call center metrics while providing excellent consistent customer service
- 0 to 2 years experience
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