Associate Call Center Job in Dubai UAE

Associate Call Center Job in Dubai UAE

Company          : hcdt

Location           : Dubai, UAE

Timing               : Full time



  • Attend customer enquiries through inbound calls
  • Record the call details in the system along with summary of query
  • Assists customers for call back requests received through emails, booking appointments
  • Registers customers and educate them about the special programs/ initiatives
  • Answers queries on redemptions, point upgrades, offers, etc.
  • Ensures customers details are updated in the relevant databases as and when requested
  • Act as a first point of contact for complaint management
  • Follow up on customer complaints/feedbacks
  • Reviewing recorded calls of peers and self for quality control
  • Strives to meet or exceed call center metrics while providing excellent consistent customer service



  • 0 to 2 years experience


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