Assistant Quality Assurance Manager Job in Dubai UAE
Company : Waldorf Astoria The Palm
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
Monitor voice of customer through S.A.L.T platform, track defects and liaise with HODs on reducing and eliminating the trends
· Conduct Operational review and analysis
· Support operational performance and efficiencies
· Whenever needed, provide support to the operational departments.
· Monitor the procedures and the management of Hilton Honors guests with the aim of highlighting areas for improvement
· Monitor the procedures and the management of TWS guests with the aim of highlighting areas for improvement.
· Attend Line Ups
· Attend Operations Meeting
· Presents Quality Guidelines and importance during orientation
· Supports the Director of Operations during bi yearly Quality Assurance auditor visits
REQURIEMENTS
- Be presentable and able to represent the brand at the level required
- Have a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementing
- Find it natural to enthuse others in the attraction of the local area and property itself, enhancing volume opportunities
- Proficient time management skills and ability to multi-task is critical to this varied and exciting role
- Experience in the vacation ownership industry