Customer Service Representative Job in Abu Dhabi UAE
Company : FAB Bank
Location : Dubai, Abu Dhabi UAE
Timing : Full time
JOB DESCRIPTION
- Give magnificent client care by taking care of approaching calls inside the quality rules
- Taking care of and settling client objections to consumer loyalty inside the characterized power limits and to heighten according to process
- Prescribe expected items or administrations to the board by gathering client data and dissecting client needs
- Guarantee nature of inbound/outbound calls by accomplishing set focuses as far as administration norms and consumer loyalty scores
- Add to the business by creating new possibilities/Leads and upselling for a wide range of FAB items
- Keeps up with client records by refreshing client history through assistance demands/grievances and Notes Keep up with privacy of the bank’s clients and information
- Guarantee the business meets its commitments under the Bank’s Strategies and Guidelines and under nearby regulations/guidelines
- Take care of extraordinary errands allocated by group pioneer and Directors
- Exhibit adaptability in sticking to your arranged/planned shifts and on stand by/impromptu moves because of the floor circumstance for accomplishing all characterized Administration Level and Deserted rates
- Guarantee self-reliability, adherence of arrangements and techniques and discipline to the Middle
REQURIEMENTS
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Listening
- Phone Skills
- Excellent communication skill in English and Arabic.
QUALIFICATION AND EXPERIENCE
- High School
- 0 – 2 years relevant experience in banking sector