Assistant Manager – Client Services Job in Dubai UAE
Company : Emirates NBD
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
- Liaise with other units of the bank mainly being Tanfeeth operations, Governance team, Group Compliance, Channels and Implementation team to ensure end to end resolution
- ensuring that all data consumers receive efficient updates to both static and dynamic client information. This involves using data points for compliance and regulatory information, among other things.
- Help the Coverage team with all day-to-day operations so they may concentrate on direct business activities that generate income. This includes, but is not limited to, account statements for VAT, payment
- tracking, referral management, resolving customer issues, and working with other units and channels to support clients.
- Work along with Coverage and BU Governance to make sure the BU has complied with all current regulations.
- Assist the BU with compiling documentation and addressing any questions or concerns the coverage team may have.
- Engage in email or phone communication with the client and offer assistance with handling payments and account upkeep.
QUALIFICATION AND EXPERIENCE
- The incumbent will have a degree education as a minimum – BBA/MBA/CA
Experiences
- The incumbent will at least 5 years of banking / Financial Industry experience in a recognized regulated market
- International Banking Experience
- Experience preferably within C&IB related units (Trade, Cash, Credit, Treasury Products)
- Knowledge of banking operations in terms of branch and back office processes
REQUIREMENTS
- Product & Process understanding for Wholesale Banking in general & Analytical skills
- Credit analysis, trade finance products, operations knowledge
- Strong managerial skills in order to handle operations/portfolio accounts and to co-ordinate with other units.
- Proficiency in PowerPoint & Excel
- Regulatory requirements understanding – within UAE
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