Assistant Manager Job in Dubai UAE

Assistant Manager – Client Services Job in Dubai UAE

Company          : Emirates NBD

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

  • Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
  • Liaise with other units of the bank mainly being Tanfeeth operations, Governance team, Group Compliance, Channels and Implementation team to ensure end to end resolution
  • ensuring that all data consumers receive efficient updates to both static and dynamic client information. This involves using data points for compliance and regulatory information, among other things.
  • Help the Coverage team with all day-to-day operations so they may concentrate on direct business activities that generate income. This includes, but is not limited to, account statements for VAT, payment
  • tracking, referral management, resolving customer issues, and working with other units and channels to support clients.
  • Work along with Coverage and BU Governance to make sure the BU has complied with all current regulations.

     

  • Assist the BU with compiling documentation and addressing any questions or concerns the coverage team may have.

     

  • Engage in email or phone communication with the client and offer assistance with handling payments and account upkeep.

QUALIFICATION AND EXPERIENCE

  • The incumbent will have a degree education as a minimum – BBA/MBA/CA

Experiences

  • The incumbent will at least 5 years of banking / Financial Industry experience in a recognized regulated market
  • International Banking Experience
  • Experience preferably within C&IB related units (Trade, Cash, Credit, Treasury  Products)
  • Knowledge of banking operations in terms of branch and back office processes

REQUIREMENTS

  • Product & Process understanding for Wholesale Banking in general & Analytical skills
  • Credit analysis, trade finance products, operations knowledge
  • Strong managerial skills in order to handle operations/portfolio accounts and to co-ordinate with other units.
  • Proficiency in PowerPoint & Excel
  • Regulatory requirements understanding – within UAE

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