Assistant Front Office Manager Job in Dubai UAE
Company : Rosewood
Location : Abu Dhabi UAE
Timing : Full time
JOB DESCRIPTION
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
a. All hotel features/services, hours of operation.
b. All room types, numbers, layout, decor, appointments and location.
c. All room rates, special packages and promotions.
d. Daily house counts and expected arrivals/departures/ VIP’s.
e. Room availability status for any given day.
f. Scheduled in-house group activities, locations and times.
• Ascertain that all employees are informed about the most recent rates, packages, and promotions and that this information is available at the front desk.
• Evaluate the day-to-day company levels, foresee important events, and devise efficient plans to deal with them as quickly as possible.
• Create and modify weekly work schedules based on labor projections and staffing guidelines.
• Verify that employees arrive at work on time. Keep track of any absentee or late personnel.
• Keep an eye on how the staff interacts with the visitors to guarantee efficient and polite service; address any inconsistencies with the relevant staff member.
• Help Accounting look into any disputed charges; • Get in touch with visitors to clarify disagreements about Front Desk processes when necessary; • Perform any additional tasks as assigned.
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