Airport Services Job in Dubai UAE

Airport Services Supervisor Job in Dubai UAE

Company          : Fly Dubai

Location           : Dubai, UAE

Timing               : Full time

Closing Date     : Apr 29th 2024

JOB DESCRIPTION

1. Organise allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis.

2. Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of FZ and Ground Handling Agents (GHA).

3. Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required, including liaison with immigration, Security and DA terminal management.

4. Monitor assigned area of passenger and ramp handling to achieve and maintain the highest customer service standards at check-in/boarding gate/ramp and arrivals.

5. Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements. 

6. Provide assistance and information to passengers and stakeholders as necessary.

7. Liaise with NCC and GHA and organise staff to ensure timely commencement and close out of boarding process.

8. Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections.

9. Assure secure procedures for the embarkation and disembarkation of passengers, and keep an eye on turn-around and baggage handling operations in compliance with corporate and regulatory security and safety guidelines.

10. Help with baggage claim and passenger arrivals, and provide help as needed.

11. Verify the post-flight paperwork, produce reports and the check sheet for accounting needs, and telex.

12. Track Service Partners’ and Providers’ performance in relation to flydubai’s SLAs and make sure they follow flydubai policies and procedures as well as safety and security laws.

13. Communicate with all parties involved and help travelers in the event of delays or interruptions.

14. Keep an eye on, review, look into, and report any inconsistencies, irregularities, or operational issues (such delays) in daily operations. Then, find and put remedies in place.

15. Respond to inquiries from government authorities, handling agents, and other stations.

QUALIFICATION AND EXPERIENCE

• University Degree or equivalent 

• 5+ years’ experience in a customer service related role. 

• 3+ years of experience in airline passenger and baggage handling.

REQUIREMENTS

• Excellent interpersonal and customer service skills.

• Excellent written and verbal command of the English Language.

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

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