Airport Jobs in Dubai UAE

Airport Services Duty Manager Job in Dubai UAE

Company          : Fly Dubai

Location           : Dubai, UAE

Timing               : Full time

 

JOB DESCRIPTION

1. Ensuring the delivery of agreed Service Level agreements/standards on a shift basis through your team as well as individually. Monitoring and recording local performance, giving feedback and coaching where necessary to staff.
2. Support the Airport Service team in dealing with Customer issues, and/or operational difficulties. Aim to resolve difficulties to the customer’s satisfaction, in order to reduce consumer complaints and associated costs. Be proactive in dealing with difficulties and pre-empt areas of disruption to minimize Customer inconvenience
3. Monitor customer areas of the operation on a regular basis throughout the shift, being available & flexible in dealing with Customer enquiries/issues and reflecting the high standards of service at all times.

4. Make sure there are daily briefings to keep staff up to date on things like working needs, safety, punctuality, and customer service.
5. Keep an eye on the general performance of the operation, focusing on trouble spots and making sure there are enough staff and resources to handle the operation.
6. Make sure you have enough trained staff to cover the operation, and give out time off and overtime when it’s needed to keep standards high while keeping the budget in mind.
7. Following the current HR policies and processes for managing attendance, discipline, and discrimination.
8. Plan their own time based on practical needs and make sure they cover all areas of airport operations during their shift. Figure out who needs help and support the most at any given time.
9. Make sure that security rules are followed, such as security questioning at the check-in desk, passenger profile, and following the right steps for bag reconciliation for each passenger. Watch how well security companies and providers do their jobs and make sure they follow the rules.
10. Evaluate your employees and give them regular, fair, and helpful comments.
11. Keep enough stock in all areas, showing that you can keep track of your stock well and waste little.
12. Make sure that accountable papers and cash are handled and kept under control on a shift-by-shift basis.
13. Talk about safety rules and make sure they are followed. Make sure the places where you work are safe, and take care of any risks that come up.
14. Make sure that all work and customer places meet the standards of flydubai.
15. Keep an eye on booked loads and make sure the supervisory team has a plan ready in case of overbookings or weight issues that require upgrading or downgrading customers, asking them to offload voluntarily, and dealing with customers who are refused boarding as a result.
16. Make sure that everyone on staff knows the local and flydubai emergency procedures as well as the steps to take for communicating any events that could have a big effect on customers or the media.
17. Keep in touch with all stakeholders on a daily basis to keep service standards high, and fix any problems quickly and proactively to keep them from happening again. This should include regular checks and audits of the safety and compliance of the Handling Agents.
18. Get and write down daily working data
19. Always be a flyDubai ambassador and a “role model” for the Airport Service Team.

QUALIFICATION AND EXPERIENCE

Minimum Qualification

• University Degree or equivalent experience

Experience

• 6 years + Airline/Handling Agent
• 3 years + Supervisory/Management

 

REQUIREMENTS

  •  Broad knowledge and experience in airport operations
  •  General knowledge of Load Control, DCS & Ticketing
  •  Must be fluent (oral, aural and written) in English – Arabic is desirable.
  •  Proven interpersonal, motivational skills together with excellent communication skills
  •  Ability to assess, process and problem solve under pressure Demonstrated ability to lead a team
  •  Demonstrated ability to build external relations
  •  Cultural awareness

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