Duty Airport Operations Manager Job in Dubai UAE
Company : ASD – Airport Services Delivery (Cathay Pacific)
Location : Dubai, UAE
Timing : Full time
Application Deadline
30 Nov 2023
JOB DESCRIPTION
Safety First, Quality Always
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Achieve absolute operational integrity, with zero safety defects and security infringements
Operational Excellence
- Act as the escalation point for the Ground Handling Agent
- Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence, being on time and error free
Outstanding Product and Services
- Uphold and effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
- Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
Crisis Management capability and preparedness
- Support the internal team and suppliers to have the capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
People and team
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork
Supplier Management
- Monitor and conduct regular (at least monthly) performance review meetings with suppliers
QUALIFICATION AND EXPERIENCE
- A Diploma qualification in an Airport or service-related discipline is a minimum
- A Bachelor’s degree in an aligned field is desirable
- Three years’ airport operational / customer handling experience
- At least one years’ recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome