Airport Duty Operations Job in Dubai UAE

Duty Airport Operations Manager Job in Dubai UAE

Company          : ASD – Airport Services Delivery (Cathay Pacific)

Location           : Dubai, UAE

Timing               : Full time

Application Deadline
30 Nov 2023



Safety First, Quality Always

  • Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
  • Achieve absolute operational integrity, with zero safety defects and security infringements

Operational Excellence

  • Act as the escalation point for the Ground Handling Agent
  • Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence, being on time and error free

Outstanding Product and Services

  • Uphold and effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
  • Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

Crisis Management capability and preparedness

  • Support the internal team and suppliers to have the capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies

People and team

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork

Supplier Management

  • Monitor and conduct regular (at least monthly) performance review meetings with suppliers



  • A Diploma qualification in an Airport or service-related discipline is a minimum
  • A Bachelor’s degree in an aligned field is desirable
  • Three years’ airport operational / customer handling experience
  • At least one years’ recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome


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