Airport Duty Jobs in Dubai UAE

Duty Airport Services Manager Job in Dubai UAE

Company          : Emirates dnata

Location           : Dubai, UAE

Timing               : Full time

Closing date    : 17 Apr 2024


  • Analyze the monthly Performance and produce monthly performance synopsis to provide feedback to ASM on the overall performance of the station. The report/synopsis shall include but not limited to: workload handled by each unit, productivity ratio, actual performance vs. the benchmark, compliments and complaints ratio, budget variance, process/service enhancement, supervisory staff performance against set benchmarks. Performs & Champions system-based data analysis tools and skills, assisting the team to comprehensively understand the station performance.
  • Investigate and analyze operational discrepancies to propose remedial measures to the ASM and independently respond to internal and external departments where the involvement of ASM is not necessary.
  • In a crisis or disaster, you need to be in charge of operations. Make sure that activities are interrupted as little as possible and that problems are fixed quickly, following the instructions of the Airport Services Manager or Regional Manager of Airport Services as needed. Brings together resources and leads the Airport team in case of Flight Disruptions and/or Corporate Emergency Response situations.
    On a shift-based basis, looks into all operating problems, system breakdowns, SLA failures, etc., writes reports and suggests ways to fix them to the Airport Services Manager and Regional Manager of Airport Services. In charge of fixing these problems right away, including sending staff and tools where they’re needed. advises and coaches staff on what they can do to improve.
    Build and keep up connections with internal and external departments like DGCA, safety, security, police, immigration, customs, and more to make sure that the operational needs of Passenger Services are met.
  • In charge of managing and overseeing Airport Services employees on a shift basis, making sure that all managers and staff are kept up to date on important operational and policy decisions and that they are carried out, and keeping staff morale and discipline at a good level. Always keeping the ASM up to date. In order to meet service goals while keeping costs low, this person is in charge of making sure that staff and tools are used effectively and efficiently.
  • Keep backup plans working well and make sure they are put into action in case the departure control system (DCS) goes down. This should be done in coordination with the flight attendant (ASM). This is to make sure that business keeps going while also making sure that all safety rules are followed and that there are as few problems as possible with service delivery and planes running on time.
  • Help the ASM manage the yearly budget, which includes spending, income, and capital purchases. Tell the ASM about the cost-effective services that give the best value for money. Set up dynamic measurement and reporting tools so that you can give regular updates on how things are going. Keep an eye on all areas’ costs, income, output, quality, safety, and security, and let the ASM know how they’re doing generally. Analyze results on a regular basis so that you can alert the ASM to new problems before they happen.
  • As needed, come up with, plan, and carry out short- and medium-term projects with the Airport Services Manager’s help. Using the principles of project management, find the operation’s weak spots and organize your work to make the airport services product stronger.


  • Degree /Honours in Aviation Management or similar.
  • Fluent in spoken and written English and local language.
  • Ability/Skills: Must be able to work under pressure in an environment which requires a very high degree of initiative.
  • Other Information: The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. This role will also involve extended periods of travel outside UAE.


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